Frequently asked questions at Wholesale Pinnacle

Pinnacle Distributors Inc. - FAQ

What payment methods do you accept?

We accept Interac e-Transfer along with major debit and credit cards, including Visa, MasterCard, and American Express.


Once I have ordered, how long will it take before my order is dispatched?

Most orders containing items in stock, if placed by 1 p.m. PST Monday to Friday, are usually dispatched on the same day following a security check. Orders submitted after 1:00 p.m. PST on Fridays will be processed on the subsequent business day. Kindly be aware that during the holiday season, this processing period may be extended to 48 hours.


Is your site encrypted to prevent credit card fraud?

Certainly, browsing is assuredly secure, safe, and fully guaranteed. Employing SSL (secure socket layer) software, which is the established industry standard for safeguarding online transactions, we utilize 256-bit encryption to thwart any potential vulnerabilities.


Will I receive a confirmation email?

Yes. Upon placing your order, you will receive a confirmation email containing your order number and details of the items purchased. If you do not receive this email, please reach out to us at 1-800-506-9956 or via email at, and we will furnish you with your invoice number.


I noticed an error on an order I just placed. How can I fix it?

If the error is identified promptly, we can rectify it. Please reach out to us immediately via email at or by calling 1-800-506-9956 during our operating hours, Monday to Friday from 9:00 a.m. to 5:00 p.m. PST. We will endeavor to address the issue before your order is shipped.


How will my order be shipped?

Orders are dispatched using Ace Courier, Canada Post, UPS, FedEx, LTL, or a similar carrier selected by us. Free shipping is applicable for orders exceeding CAD 1,000 before tax. For further details, kindly consult our 'Shipping and Returns' section. Upon shipment, you will receive an email confirmation containing a tracking number for your convenience.


Standard Delivery Times:

The typical delivery window ranges from 2 to 5 business days, contingent upon the destination address. Our shipments originate from Burnaby, BC, Canada.


Product Availability / Back Order Policy

From time to time, unforeseen shortages and instances of manufacturers' products being out-of-stock may arise due to factors such as raw material scarcities and unexpected fluctuations in inventory demands. Should a product you've ordered become unavailable, please note that the remainder of your order will be promptly dispatched without any delay. The packing list accompanying your shipment will clearly outline any items pending shipment. If your payment was made via credit card, rest assured that you will not be billed for back-ordered items until they are ready for shipment. You retain the option to cancel a back-ordered item at your discretion before it is dispatched unless specific terms are outlined in a separate agreement.


What should I do if I receive my package and it is damaged?

Any discrepancies in your order must be reported within 48 hours of delivery. If you notice that your boxes are open, damaged, or tampered with, please retain the original packaging and reach out to us at 1-800-506-9956 or via email at Additionally, if your order appears to be in good condition but contains any damages, shortages, or excess items, please contact us using the same contact information.


What about the quality of the product?

As the foremost Canadian distributor and supplier for dispensaries, cannabis packaging, and smoke shops, Pinnacle Distributors Inc. guarantees the quality of the products we offer. Rest assured, you are acquiring only top-tier, 100% quality-assured products when you choose us.


Do you provide a catalog?

Certainly, our catalog can be accessed for download through the account screen within your profile. This feature is exclusively available to users with approved accounts.


Is it legal to sell all of your products in my City/Province and are there restrictions?

Kindly consult your local city and provincial regulations to ascertain this information.


Why do you need a Tax ID Number?

As a wholesale company, we mandate the provision of a Tax ID for purchasing our products at wholesale rates.


How do I sign up on

To create your retail account, please click here. For wholesale businesses, kindly fill out the form by clicking here. Upon approval of your registration, you will be able to proceed with placing orders. If you encounter any challenges, feel free to contact us at 1-800-506-9956 or via email at

What is the minimum order?

The minimum required order amount for placing a web order is $300.00.

For further inquiries, you can use our online chat, visit the Contact Us page, email us at, or call us at 1-800-506-9956.