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Shipping Policies & view transit times

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Pinnacle Distributors, Inc. (“Pinnacle Distributors”) offers free shipping on all online orders over $1,000 in merchandise subject to certain exclusions.

Certain items including, but not limited to, lighters and butane do not qualify towards the total dollar amount applicable for free shipping. Such items will be labeled on the product page as inapplicable towards shipping minimum and will not be counted towards the total amount of an order for determining whether the minimum purchase amount is met. Pinnacle Distributors reserves the right to label any product as inapplicable towards the total amount applicable for free shipping.


Pinnacle Distributors does not accept returns of merchandise, unless such merchandise is damaged or defective.

All damaged products or order discrepancies must be reported to Pinnacle Distributors within two days of your receipt of the merchandise. If your product is damaged, please see the details below on returning damaged merchandise.

Discounts provided by Pinnacle Distributors may be revoked at any time at the sole discretion of Pinnacle Distributors.  Pinnacle Distributors reserves the right to cancel any quantity discounts and may modify the discounted bill so that it reflects the full purchase price for items on the invoice that are not returned.  (Pinnacle Distributors reserves the right to cancel any quantity discounts and re-bill an order based on the actual volume of merchandise kept.)

Damaged Merchandise

Upon receipt of your order please inspect all items carefully. If the box appears to be damaged, please have the delivery driver sign the packing slip or invoice, indicating the outer box was delivered damaged, and take photographs PRIOR to opening the package.

If the shipment packaging is exposed or severely damaged, you are REQUIRED to take a photograph of the exposed or severely damaged packaging along with the attached packing slip to make any return after the point of delivery.

Please be advised that once shipments have been accepted, all products contained in that shipment will be deemed to be satisfactory unless a product arrived in damaged condition and the product’s condition was not reasonably apparent prior to acceptance.

To initiate a return and refund for damaged items please contact our Customer Care team via email at or call 800-506-9956 within two days of your receipt of any damaged product.

All returns must be in new condition with original packaging and all accessories intact. No returns of used products or partial boxes can be made.

Take photographs of the damaged product and email the photographs to Please identify the original order’s invoice and item number within the subject line of your email for reference during claims processing.

All returns must be accompanied by a “Return Authorization.” Upon approval of a return, Pinnacle Distributors will issue a Return Authorization and provide for free return shipping of the damaged merchandise. Unauthorized returns will not be credited.

Please allow at least 5 business days to for the credit to be issued.


All cancelled orders are subject to a 25% restocking fee, regardless of whether or not the order has been shipped. The 25% restocking fee is applicable to all orders, including, but not limited to, orders agreed to via DocuSign, email or verbally.

Returned Cheques

There will be a $50 NSF fee for the first time a cheque is not honored by your bank and a hold will be placed on all pending orders.  If one of your cheques is dishonored a second time, we will charge a $100 NSF fee and any future payments must be made in advance of delivery.

Change of Address and Incorrect Address

Any addresses submitted incorrectly will be charged a $25.00 charge for corrections/re-shipment.  Please note any changes made to an address in transit will delay delivery of the packages.

Please be advised there will be a 25% restocking fee for all C.O.D. returned orders after a delivery carrier’s 3rd attempt to deliver and collect payment. This includes, but is not limited to, store owners and/or employees declining delivery, resulting in the shipment being returned to Pinnacle Distributors Inc.  The 25% restocking fee is based upon the order’s total procurement amount.

CUSTOMERS ARE RESPONSIBLE FOR ABIDING BY THEIR LOCAL LAWS REGARDING THE SHIPMENT OF PRODUCTS TO THEIR LOCATIONS. Pinnacle Distributors shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to from your violations of local laws.